FAQ

To create an account, click on “Login” at the top right side of the website and select “Create an account.” Fill up all the required information as indicated in the fields, then click submit button.

All our Products are 100% halal “Beef/Veal, Mutton and Poultry”. We deal in only Halal Products, “We don’t sale what we don’t eat” you can view halal Certification of the vendor on top of the home page under “View Vendor Halal Certification”

Before cutting the meat the butcher weights chunk of a meat which contain fats, muscles and other waste then the butcher trim the fats, muscles and other waste thus reducing the weight approximately 5 to 10 percent from the actual weight of the meat.

You can place the order through our website at www.labbaik.ca

There is no minimum or maximum limit on the purchase, you can buy as small as 5 dollar worth of items.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders.

We accept all major debit and Credit Cards.

If we are not able to delivery all the products in your order and you have already paid for them, the balance amount will be refund it back on to your debit or credit card Account.

We have a dedicated and well trained team of delivery personnel and a fleet of personal vehicles operating across the city which ensures timely and accurate delivery to our customers.

If you're not in the house when the delivery driver visits your home, we'll put a "while you were out" card through your letterbox. This will contain details on how to get in touch with us to arrange an alternative delivery time. Drivers will also try to get in touch with you on the phone to rearrange a delivery time. There will be a delivery charge for miss delivery if the customer is absent.

In most of the areas the Delivery charges are $4.99, however we advise you to check the schedule delivery column for your area delivery charges.

In case of a delay, our customer support team will keep you updated about your delivery.

No, we don’t do same day delivery, however in most area we delivery next day, we have schedule delivery days for different area, we are working to make it same day delivery in future.

You can amend/cancel your order online before 12 pm one day before your schedule date and you can also amend/cancel by calling us on the contact number until 5 pm one day before your scheduled delivery date.  

You or someone aged 18 or over on your behalf must be available to receive, inspect and sign for your grocery delivery order.  We will not be able to leave goods unattended under any circumstances. We will always deliver to the front door of your house or at least to the communal entrance to your building. 

After evaluation of the order if we found the mistake is from our side we will take back the item and full refund will be given to the customer, if we found the mistakes is from the customer side then customer has to take the responsibility.
The meat and poultry item once delivered to the customer in good condition, and acknowledge by the customer or open packaging by the customer, the item cannot be taken back as per the Food and Beverages safety procedures.

Please check the Schedule Delivery in your area.

Email is the best method to address any concerns or questions you have about your order, The best way to reach us is via email: info@labbaik.ca
We do our best to respond to all emails in a timely manner,

You may also contact us via toll free number: 1833 5222-245
Monday to Sunday - 10:00pm - 5:00pm